Purchasing
If you are a new customer please fill in all your personal details to be able to shop online, for returning customers simply input your email address and password. Return items to:
Prices All our prices are in AUD and include GST (Goods and Services Tax).
Payment: We accept payments by major credit cards, Visa and Master Card. Credit Card payments are processed securely using SSL encryption.
Online Ordering: To order your items simply “click on the small image first” then click on “Add to cart”. You are then taken to your current shopping cart contents, you may continue to shop by clicking on “back to shopping” or you may proceed to “checkout” by clicking on “go to checkout”. Items in your Shopping Cart remain there until checkout and may be viewed at any time to make changes such as adding or removing additional items.
Shipping: Most of the products available on this website are downloadable; however the ones that require postage will be shipped by Australia Post or Courier. Signature may be required upon delivery. Charges will vary dependent upon your Country and the size and weight of your order.
Delivery Time:
Downloadable: Same Day
Postable items to Australia: 1-4 working days
Postable items to Asia Pacific: 3-7 Working days
Postable items to Rest of World: 7-21 days
Important Information:
Delivery -We cannot accept responsibility for delays involving physical delivery due to unforeseen circumstances (eg: Strikes, floods, breakdowns, etc).
Product Descriptions - We take great care in presenting our products as accurately as possible, however, complete accuracy cannot be guaranteed. Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings.
Product Search - To locate a specific product simply insert a key word in the product search box, and click on “Go” or press enter on your key board.
Currency Conversion - For our international buyers all purchases will be charged in Australian dollars and converted by your bank into your own currency at the exchange rate at the time of purchase.
Out of Stock - If there is a stock shortage on a particular item(s) the customer shall be notified and offered the choice to either exchange for another stock item or accept the quantity shortage. If exchanging, we will refund the difference in price (if applicable). If accepting the quantity shortage the customer has the choice to either request a refund on the shortage amount or simply use the credit amount towards another stock item. Some of the products are only carried until stocks run out, and then are replaced with new products. The website is updated daily but changes in stock occur hourly.
Refund Policy - Customer satisfaction is important to us. A refund or replacement may be issued if the item is faulty or damaged in transit. Please email us within 48 hours of receiving the item for a refund or replacement. The item must be returned within 14 days of the invoice, in its original packaging. For coaching, written notification must also be received by the second week of the coaching program and all tools returned in original packaging within 14 days of original purchase. A refund or replacement is issued only once the faulty / damaged item has been returned. All shipping charges are non refundable. Returns will not be honoured if merchandise is altered in any manner (eg: Physical abuse, improper application, misuse, etc).
Winning Formulas For Success
79 Napier St
South Melbourne, VIC 3205
Australia
Questions: Questions can be directed to our helpful support staff through the Contact Us section of the website